The bossless, decentralized Zappos model has been proffered as a liberatory answer to the soul-crushing environments of places like Amazon. However, while Amazon’s punitive, highly-surveilled workplace indeed sounds nightmarish, it’s perhaps the new breed of bossless office that illuminates the dystopian endgame of work under neoliberalism. Imagine, in other words, a labor-extraction apparatus so well-oiled that bosses are obsolete because every worker is one; that is, willing to oversee and discipline both their own production and that of their peers in service of capital. If managers are, as economist Frédéric Lordon has described them, “strange employees, materially on the side of labor but symbolically on the side of capital,” we might also call them neoliberalism’s model worker.

J.C. Pan