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  • Doug Belshaw 12:48 pm on September 22, 2017 Permalink | Reply
    Tags: , LinkedIn,   

    Codes of Conduct 

    I usually follow the POSSE model and write first in a space I completely own and control, and then syndicate or cross-post elsewhere. However, on this occasion, I wrote a LinkedIn post directly on that site. In Why your user community needs a Code of Conduct, I reflect on some work I’ve done for Totara Learning in my part-time role as Community Advisor:

    Even if you’re reading this and thinking everything is fine in your community, it’s clear that we can never be fully aware of the nuances of the multitudes of interactions that take place. We’re all subject to the ‘unknown unknowns’ famously pointed out by Donald Rumsfeld. Who knows if there are people put off joining your community because of what they see? What if your forums are implicated in a wider issue that a member has with another individual?

    You can read the article in full here. I look forward to your comments!

  • Doug Belshaw 9:02 am on September 9, 2017 Permalink | Reply  

    Salesforce patenting digital badging? 

    In US 9729556 B2, Salesforce have been granted a patent for Digital badging for facilitating virtual recognition of an achievement. Needless to say, there was a lot of badging activity before the ‘priority’ date of 12th September 2014.

    The Open Badges community is organising via this thread in the discussion list.

  • Doug Belshaw 9:50 am on September 8, 2017 Permalink | Reply
    Tags: process   

    Process problems and delays 

    Photo by on Unsplash

    I just popped into my local pharmacy to pick up a presecription on the way back from working in a coffee shop. What should have taken less than a minute took six or seven times as long, for easily-solvable reasons.

    1. There’s no clear place to line up, meaning staff have to ask who’s next. It’s not always obvious who is next.
    2. The dispenser asked for my surname, then flicked through a large pile of prescriptions to check whether mine had been processed. This took time, and she could easily have missed one while thumbing through.
    3. Once she found my presecription, she looked for the medication itself on the shelf behind her. This took a long time, even when I helpfully pointed out that it was unlikely to be in the place she was looking, as the bag it comes in is of ‘medium’ size.
    4. In the end, a colleague pointed out that what the dispenser had assumed was a number ‘2’ (referring to the item’s location) was actually a ‘7’.
    5. I paid as usual, and left.

    By itself, no big deal. I’m not in so much of a hurry that spending an additional five minutes in the pharmacy once every few months makes much different to my life. But this is an ‘award winning pharmacy’ which must deal with hundreds of presecriptions per day.

    What could they do better?

    1. Make it obvious how to approach the counter, and who’s next.
    2. Go fully digital so entering the first few letters of my name brings up the status of my ordered prescription.
    3. Listen to patients. They might actually know something about what their repeat prescription looks like!
    4. The digital system would be more accurate in terms of location, as there would be no hurried, scrawled numbers in human hand on the prescription.
    5. Apologise for delays (customers have come to expect this, although I’m not particularly bothered)

    I’ll email this to the pharmacy and update this if I get a reply. It’s a small thing, but these things add up, especially when it comes to over-worked staff and taxpayers money.

    • Michelle Hankinson 1:36 pm on September 8, 2017 Permalink | Reply

      Thank you for bringing this to our attention the Wellway Pharmacy is a separate business too Wellway Medical Group. I will show the pharmacist your e-mail.

  • Doug Belshaw 7:08 am on September 4, 2017 Permalink | Reply
    Tags: breakfast, healthy   

    Healthy breakfasts for children 

    yogurt fruit popsicles

    I think it was the sight of two huge vats of peanut butter arriving in our Amazon Pantry order that I made me think we should consider mixing up our kids’ breakfasts. The ‘default’ option that we go for, whether in terms of food or leisure activities, can have a huge bearing on our health.

    So I had a quick look along with our two children: Ben, our son, is 10 and our daughter, Grace, is 6.

    NHS Choices – Healthy breakfasts (for people who hate breakfast) – this isn’t particularly kid-focused, but had some stuff they were interested in:

    • Scrambled eggs (Ben)
    • Green smoothie (Ben)
    • Grab and go breakfast bar (Ben and Grace)

    BuzzFeed: 23 Healthy And Easy Breakfasts Your Kids Will Love  – BuzzFeed do listicles well, and this was no exception. There was plenty on the list that floated their boat:

    • Breakfast popsicles (Ben and Grace)
    • Egg in a pepper (Ben)
    • One-minute blueberry citrus shake (Ben and Grace)
    • Fruity breakfast parfaits (Ben and Grace)
    • Almond butter and banana open sandwich (Ben and Grace)
    • Overnight oats with strawberries and chia seeds (Ben and Grace)
    • Blueberry pie oatmeal (Ben)
    • Mango and berry swirl (Ben and Grace)
    • Easy peanut and banana roll (Ben and Grace)
    • Vegan chocolate peanut butter banana smoothie (Ben and Grace)

    Eats Amazing: 15 Healthy Breakfast Ideas for Kids – a smaller selection, but this one prompted them to want to start freezing fruit and yogurt right away!

    • Frozen yogurt bites (Ben and Grace)
    • Fruit salad (Ben and Grace)
    • Frozen banana bites (Ben and Grace)

    EatingWell: Easy Breakfast Recipes for Back to School – most of these seemed to be pretty standard things decorated to look like animals, but there was one that stood out:

    • Bagel gone bananas (Ben)

    Super Healthy Kids: Breakfast – I’m pretty sure there’s some things in here that aren’t ‘super healthy’ (carrot cake french toast sticks?!) but there’s a wealth of recipes. So many, in fact, that we decided to come back to them later.

  • Doug Belshaw 3:00 pm on August 29, 2017 Permalink | Reply
    Tags: , ,   

    The architecture of work is metaphorically still a picture of walls defining who is employed and inside and who is unemployed and outside. Who is included and who is excluded. Who “we” are and who “they” are. This way of thinking was acceptable in repetitive work where it was relatively easy to define what needed to be done and by whom as a definition of the quantity of labor and quality of capabilities. In creative, knowledge-based work it is increasingly difficult to know the best mix of people, capabilities and tasks in advance. Interdependence between peers involves, almost by default, crossing boundaries. The walls seem to be in the wrong position or in the way, making work harder to do. What, then, is the use of the organizational theater when it is literally impossible to define the organization before we actually do something?

    Esko Kilpi
  • Doug Belshaw 2:59 pm on August 29, 2017 Permalink | Reply
    Tags: , ,   

    We are as used to the employer choosing the work objectives as we are used to the teacher choosing the learning objectives. The manager directs the way in which the employee engages with work, and manages the timing and duration of the work. This image of work is easy to grasp because it has been taught at school where the model is the same. We should ask whether the current social construct of jobs is inevitable, or whether it is a social artifact that is over 100 years old, and should be redesigned.

    Esko Kilpi
  • Doug Belshaw 2:58 pm on August 29, 2017 Permalink | Reply
    Tags: , , , thinking   

    Thinking always clusters. That happens in groups, but more importantly, it happens over time. The movement of thought is sometimes slow and can sometimes even get stuck. A person with an idea worth pursuing will give rise to an interaction chain in time, held together in comparable chains of contributors, lurkers and opponents.

    Esko Kilpi
  • Doug Belshaw 2:57 pm on August 29, 2017 Permalink | Reply
    Tags: , , ,   

    Knowledge work is creative work we do in interaction.

    Esko Kilpi
  • Doug Belshaw 2:55 pm on August 29, 2017 Permalink | Reply
    Tags: , , ,   

    Creative, entrepreneurial work is very different. The context of work is changing from generic, repetitive practices to contextual, creative practices. The first thing to do is to answer the questions: What are we here for? What should we achieve? What should we do next and with whom? What tools would help us? It is not about generic processes but contextual interaction. Key questions for a knowledge worker have to do with how to do things and what tools to use. This time, the machines, the tools, need to serve the worker. Human beings come first. It is, in fact, a fundamental change because the needed tools may not be available, or even exist, yet.

    Esko Kilpi
  • Doug Belshaw 2:54 pm on August 29, 2017 Permalink | Reply
    Tags: , , ,   

    The old model companies are ill-equipped for this digital transformation. Mass-production and mass media organizations are still much more prepared to talk to customers than to hear from them, not realizing that one-way communication was just a fleeting accident of technological development. It is not that customers didn’t have needs and reflections they would have liked to communicate.

    Esko Kilpi
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