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  • Doug Belshaw 9:11 pm on August 25, 2018 Permalink | Reply
    Tags: communication, Ellen Ullman,   

    Asynchronous communication 

    I’m reading Ellen Ullman’s Life in Code: a personal history of technology at the moment.

    In this section (written in 1994!) she talks about how users, and consequently society, are shaped by the approaches and assumptions of the people who make technological systems.

    Ullman goes on to discuss how asynchronous communication, preferred by programmers, becomes something normalised to users. It’s interesting: I noticed on holiday how many people were having conversations via recorded WhatsApp messages instead of synchronous phone conversations.

  • Doug Belshaw 2:54 pm on August 29, 2017 Permalink | Reply
    Tags: communication, , ,   

    The old model companies are ill-equipped for this digital transformation. Mass-production and mass media organizations are still much more prepared to talk to customers than to hear from them, not realizing that one-way communication was just a fleeting accident of technological development. It is not that customers didn’t have needs and reflections they would have liked to communicate.

    Esko Kilpi
  • Doug Belshaw 2:26 pm on August 29, 2017 Permalink | Reply
    Tags: communication, , ,   

    The present ways of dividing labor have historically been based on a very different communications environment than the one we are living in at present. The earlier high cost of coordination and communication is the reason behind many of the organizational forms that are taken for granted and which we still experience. The digital world we live in today is totally different when it comes to the quality and costs associated with coordination, communication and contracting and allows us to experiment with totally new value creation architectures.

    Esko Kilpi
  • Doug Belshaw 1:37 pm on August 29, 2017 Permalink | Reply
    Tags: communication, , , teams   

    One issue is that different teams use different messaging services. Lyft’s product and engineering teams use Slack, while some in the legal and HR teams use Google Hangouts, said an employee. Mr. Morelli, echoing efforts by Lyft’s “internal communications team,” urged more people to use “Facebook for Work.” That way more workers could get on the same page on company-wide matters, he suggested.

    From an article cited by Stowe Boyd
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