Problem-based work is interaction and exploration both when it comes to defining the problem and when seeking a solution. The exploration is performed most efficiently through transparency and a network process of distributing the cognitive load of the case. People don’t perform job roles or tasks. People participate. You as a manager don’t delegate, you invite! Work is engagement and interaction between interdependent people. People from the whole community/network should have a chance to contribute through voluntary self-organization and at the same time, not sequentially. You design for participation. As many people as possible with applicable and relevant skills should have a chance to connect and contribute. The industrial process was long, sequential and divided. The problem-based work process is short, distributed/parallel and interactive. The process follows three entrepreneurial phases: defining the problem, creating a solution, scaling up the solution.

Esko Kilpi