My suspicion – especially if you’ve been following along – is that processes are alluring for a number of reasons. They relieve the burden of decision-making, which in general we like because thinking is hard and expends energy. They also relieve us of the burden of fault: us humans are a fickle bunch and it’s easy for something to make us feel guilty (when we haven’t lived up to our own standards), or ashamed (when we don’t live up to others’ standards) or angry (when we’re stopped from achieving an outcome that we desire). The existence of process can be an emotional shield that means that we don’t have to be responsible. In Bezos’ example above, the junior leader who defends a bad outcome with “Well, we followed the process” is also someone who is able to defend an attack on their character and also of their self worth, if their sense of self worth is weighted to include the outcome of their actions.

dan hon, s4e12: End of Process