Codes of Conduct

I usually follow the POSSE model and write first in a space I completely own and control, and then syndicate or cross-post elsewhere. However, on this occasion, I wrote a LinkedIn post directly on that site. In Why your user community needs a Code of Conduct, I reflect on some work I’ve done for Totara Learning in my part-time role as Community Advisor:

Even if you’re reading this and thinking everything is fine in your community, it’s clear that we can never be fully aware of the nuances of the multitudes of interactions that take place. We’re all subject to the ‘unknown unknowns’ famously pointed out by Donald Rumsfeld. Who knows if there are people put off joining your community because of what they see? What if your forums are implicated in a wider issue that a member has with another individual?

You can read the article in full here. I look forward to your comments!